Privacy Policy
A transparent process transforming your vision into a digital experience
Privacy Policy
Effective Date: May 11, 2026
At Moolw (“we”, “us”, or “our”), we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (moolw.com), purchase our web design plans, or interact with our services.
By accessing our website or engaging our services, you acknowledge that you have read and understood the practices described in this policy.
1. Information We Collect
To deliver custom web design, development, and digital services, we may collect the following types of personal information:
- Identity Data: Name, company name, job title, or business profile.
- Contact Data: Email address, phone number, billing address, and preferred communication channels.
- Technical Data: IP address, browser type, operating system, device information, and website usage data collected via cookies and analytics software.
- Project Data: Content, graphics, logos, brand guidelines, access credentials, and any project-specific information you voluntarily provide via our Website Preparation Form or communication channels.
2. How We Use Your Information
We use the collected information for legitimate business purposes, including to:
- Process orders, set up client accounts, and deliver the selected web design plans.
- Communicate project milestones, updates, invoices, and support requests.
- Improve our website design, performance, security, and user experience.
- Verify accounts, prevent fraudulent activity, and enforce our Terms & Conditions.
- Comply with applicable financial, tax, and legal obligations.
3. Data Security & Storage
We implement industry-standard physical, technical, and organizational security measures to protect your personal data from unauthorized access, loss, misuse, alteration, or disclosure.
* Payment Information: Moolw does not store or process full credit card details or sensitive payment credentials on its servers. All payments are securely processed through encrypted third-party payment gateways.
* Data Retention: We retain your project data and personal information only for as long as necessary to fulfill the purposes for which it was collected, meet legal requirements, or resolve potential disputes.
4. Third-Party Data Sharing
We do not sell, rent, or trade your personal information to third parties. We only share relevant data with trusted third-party service providers necessary to fulfill your project, such as:
* Payment Processors: To handle billing and securely process service fees.
* Hosting & Infrastructure Providers: To set up, configure, or host your website if included in your plan.
* Third-Party Software & Plugins: To integrate essential tools or platforms requested for your website project.
* Legal & Regulatory Authorities: Only when explicitly required to comply with a legal obligation, court order, or applicable law.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience, analyze site traffic, and understand where our audience comes from. You can control or disable cookies through your web browser settings; however, doing so may affect the functionality of certain areas of our website.
6. Your Data Rights
Depending on your location and applicable privacy laws, you have the following rights regarding your personal data:
* Access: Request a copy of the personal data we hold about you.
* Correction: Request correction of inaccurate or incomplete personal data.
* Deletion: Request the erasure of your personal data, subject to legal retention obligations or active contractual requirements.
* Objection & Restriction: Object to or request restriction of data processing under certain circumstances.
To exercise any of these rights, please contact us at (info@moolw.com).
7. Related Terms & Policies
This Privacy Policy specifically addresses data collection and privacy. Your engagement with Moolw, including payment terms, project scope, revisions, project cancellations, and eligible 50% refunds, is governed by our Terms & Conditions and our Refund Policy. We strongly encourage you to review those documents prior to purchasing our services.
8. Updates to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website or services after any modifications indicates acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:
Email: info@moolw.com
Website: moolw.com