Frequently Asked Questions (FAQ)
Explore our work — websites crafted for performance and real results
Frequently Asked Questions (FAQ)
Effective Date: May 11, 2026
Here are the most common questions our clients ask before and during their custom website projects. If you have any additional questions, feel free to reach out to our team.
1. How do I start a project with Moolw?
2. Can I change my plan after the project starts?
Yes, you can upgrade to a higher plan or add custom features at any time during the project. Any additions outside your original scope will be quoted as Additional Work. However, downgrading to a lower plan is not possible once work has commenced on the features of the original plan.
3. What is your refund policy?
All cancellations and refund requests are strictly governed by our Refund Policy. If you request a cancellation after project work has commenced, Moolw will refund 50% of the payments made toward the project. The remaining 50% is retained to cover professional time, strategic planning, creative design, and allocated technical resources. Any non-refundable third-party expenses already incurred will be deducted prior to issuing the refund.
4. What if I want changes to the initial design?
Every Moolw plan includes a designated number of Revision Rounds to ensure the final product aligns perfectly with your vision. Revisions allow us to adjust and refine visual and layout elements within the agreed project scope. We encourage clear, detailed feedback during these rounds to achieve total satisfaction.
5. Who is responsible for providing the website content?
The Client is responsible for providing all text, logos, branding materials, and images. If you do not have content ready, Moolw can assist with professional copywriting, content strategy, or stock photography as add-on services for an additional fee.
6. Will my website work on mobile devices?
Yes, absolutely. Every website designed and developed by Moolw is fully responsive and optimized across mobile devices, tablets, laptops, and desktop computers.
7. What happens if I delay providing project materials or feedback?
To keep projects running smoothly, prompt communication is essential. If a project remains inactive for more than thirty (30) consecutive days due to client delays or lack of feedback, the project will be placed on “Inactive Status.” Reactivating an inactive or archived project may incur a Reactivation Fee and will depend on Moolw’s team scheduling availability.
8. Do you provide hosting and domain names?
We provide expert guidance on selecting the best domain registrars and hosting platforms for your website and handle the complete technical setup for you. However, domain ownership, hosting subscriptions, and annual renewals remain the financial responsibility of the Client to ensure you maintain total ownership and control of your digital assets.
9. Do you offer support after the website is launched?
Contact Us
Have More Questions?
We are here to help you turn your digital vision into reality.
Email: info@moolw.com
Website: moolw.com